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Big Bear Hostel - Terms and Conditions
TERMS AND CONDITIONS
- Check In
Check in hours are between 4pm and 10:30pm. Please call the day of your arrival and let us know your estimated arrival time. We require a valid photo identification is presented upon check in, preferably a Passport, I. D. card or Driving License and a major credit card. You must make arrangements with hostel staff by calling the hostel office at 909 866 8900 if you plan to arrive after 10pm. Late check in fee of $10 will be charged after 11pm.
- Check Out
Check out is at 10:30am and guests must remove any used linens and place on the floor of laundry area.
- Age Restriction
Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18). Unlike some hostels we do not have an upper age limit. Most of our guests are Southern Californians in the 18 to 40 age range. But we also get many families with kids and couples and groups of friends of all ages. Please be aware that you may be assigned a top bunk!
- Guest Behavior
The comfort, safety and security of our guests is of paramount importance to Big Bear Hostel. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor and follow local laws. Failure of any individual group member to do so will result in the expulsion of the whole group and loss of deposits.
- NO SMOKING
- Smoking is not permitted anywhere in our buildings or bedrooms or dormitories. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke. Please do not smoke within 15 feet of open doors and windows.
We love pets, but due to the communal atmosphere they cannot be allowed in the hostel buildings.
- Personal Property
Guests may use secure lockers (located at various locations), however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Big Bear Hostel accepts no liability for the loss, theft or damage to property however sustained or caused. Please bring a padlock if you would like to use the free lockers.
- Big Bear Hostel Property
Guests agree to reimburse Big Bear Hostel for any damages caused by inappropriate behavior during their stay at Big Bear Hostel.
- Security Cards
Upon check in guests will receive a room key and/or entry door code for access to both the hostel and their room. Keys must be handed back to reception on check out. Failure to return the key will result in a $10.00 charge which may be charged against the customer's credit card.
Big Bear Hostel's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
- Your Information
Big Bear Hostel shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: Fun@bigbearhostel.com or by writing to us at Big Bear Hostel, PO BOX 1951, BIG BEAR LAKE, CA 92315, USA
- Errors and Omissions
Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
All bookings are subject to availability and Big Bear Hostel reserves the right to decline or cancel any booking at its discretion.
- In rare cases when a group books our entire facility your reservation may need to be canceled. In this case we will try to find you equal or better accommodation at a similar price. But we are not responsible for and losses this may cause you and your party.
- Reservation Policy / Fees:
We accept Cash, Amex, Visa and MasterCard ONLY!. There is a convenience fee for paying with credit cards.
If you paid a deposit during your reservation process, cash is accepted at check in for the remaining balance. Checks are not accepted.
Making a reservation
In order to make reservations through our site, you must provide us with certain personal information such as your name, your address, your telephone number, your email address, and your credit card number and expiration date and other personal information to complete the reservation. Big Bear Hostel collects and securely transfers credit card information to our payment processing provider as part of the reservation process. All payments made through our site are made directly to Big Bear Hostel.
We take steps to protect against the loss, misuse, or unauthorized alteration of personally-identifiable information collected through this Web site. We recognize the importance of security for all personally-identifiable information collected by our Web site. We exercise care in providing secure transmission of your information from your computer to our servers.
Once we receive personally-identifiable information as part of the reservation process, we take steps to protect its security on our systems. In the event we request or transmit sensitive information, such as credit card information, we use industry standard, secure socket layer ("SSL") encryption.
What personal information does Big Bear Hostel gather from me?
You are only asked to provide information if you want to make a reservation at our lodge. We do not sell contact information.
- No Show / Cancellation Policy:
A NO SHOW will be charged the full amount of your reservation and is not eligible for a rain check voucher. Reservations canceled more than 30 days prior to arrival date will be charged 10% cancel fee, plus any booking fees from sites other than BigBearHostel.com. Reservations canceled less than 30 days prior to arrival will be given a 6 month rain check from the management company if the property gets re booked for the same day and amount. Minimum stays required during certain time periods including some weekends and holidays. Please call to inquire. Reservations made online will be canceled if they do not meet the minimum stay requirement or other individual lodging company policies not listed. There are no refund for Holiday dates. Holidays include 3 day weekends, memorial day weekend, MLK weekend, Presidents Day weekend, Labor Day weekend. 4th of july week, the last 2 weeks of December and first week in January. Thanksgiving week.
- Late departure:
In the case of a late departure, Big Bear Hostel reserves the right to charge for a further nights stay at the appropriate rack rate of the bed(s). Management discretion will apply. Please ask for late checkout and we will try to accommodate you.
- Policy Changes
These terms may be amended at any time and you agree to our terms posted at http://www.bigbearhostel.com/terms.html